Services and Warranty

1. This warranty statement only applies to products purchased from our registered dealers or through RWB Communications.

2. This warranty will not apply in relation to:

(a) goods modified or altered in any way.
(b) defects and damage caused by use with non-Standard Communications products.
(c) repairs performed other than by our authorised representative.
(d) defects or damage resulting from misuse, accident, impact or neglect.
(e) goods improperly installed or used in a manner contrary to the relevant instruction manual.
(f) goods where the serial number has been removed or made illegible.
(g) any configurations not sold by RWB Communications.

3. This warranty does not cover any claimed loss of or damage to user-generated data (including but without limitation phone numbers, addresses and images) that may be stored on your Product.

4. We provide the following warranty on products purchased through RWB Communications. No repair or replacement during the warranty period will renew or extend the warranty period past the period from original date of purchase.

5. See “Product Warranty Table” for more information.

Repair Service

1. RWB Communications endeavours to support Icom products, however, due to the decreasing availability of components, some models are no longer supportable. We strongly suggest customers contact RWB Communications via email, info@rwb.co.nz, or give us a call at 09 274 4062 before returning any product.

2. Prior to shipping any equipment to RWB Communications, a Dealer/Customer Repair Form must be completed. Please email info@rwb.co.nz to request the appropriate form. RWB Communications recommends using a Registered Post or a Courier service for full tracking of your radio to us and returns will be sent tracked and traced via NZ Post.

3. For repairs outside the warranty period, we warrant our repairs to be free from defects in materials and workmanship for three months from the date of the original repair. We agree to re-repair or replace (at our option) any materials or workmanship which we are satisfied are defective.

4. If your item is no longer covered by warranty or was not purchased via an authorised New Zealand Icom dealer, we may be able provide you with a repair service. Please contact us via email, info@rwb.co.nz or call us at 09 274 4062 for more details.

5. For units over 20 years of age requiring repair, we strongly recommend replacing the product, as due to its age it can be very difficult and expensive to find replacement parts, correctly diagnose and repair the unit for reliable ongoing use.